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SPIEGEL

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The direct marketer's Spiegel, Newport News, Carabella, Shape fx, and AB Lambdin catalogs and Web sites feature private-label women's clothing, footwear, and accessories designed to create what the company describes as easy style. Apparel (dresses, jackets, coordinates, swimwear, lingerie, and denim) comprises most of its sales.

Spiegel mailed its first catalog to women across America in 1905, and just twenty years later, the fashion and furniture retailer had 10 million customers. Among the fashionable goods, the company as well provides tips from experts, celebrity stylist, and up-and-coming designers mingle with collections of versatile, unique apparel and functional, fashionable home products. Private-equity firm and turnaround expert Patriarch Partners acquired Spiegel Brands in June 2009 through a newly-formed company named Signature Styles, LLC.
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SPIEGEL Reviews

JulesNYC
SPIEGEL a dishonest Company.
4.5

Spiegel.com used to be a reputable online company. I am appalled that they are still allowed to conduct a so-called legitimate business and con people out of their money with onlin...

#310876
Apr 09, 2012
85

Anonymous
SPIEGEL - Spiegal online shopping
4.5

Spiegal's quality and customer service has changed to be the worst ever. Returns are a nightmare, they don't offer exchange. They don't credit returns in a timely manner. st...

#283669
Dec 23, 2011
238

Anonymous
SPIEGEL Unable to Deliver Ordered Clothing
4.5

On October 3, 2011, I ordered a ladies top as advertised on Spiegel's website. My order was placed and stated "processing". After one week had passed and the clothing item wa...

#272591
Nov 03, 2011
251

Anonymous
SPIEGEL - Can't get through to customer service!!
4.5

I unfortunately I have a company credit card with Speigel and I just found out that they are in bankruptcy and I keep calling to pay my bill and I have been on hold for 16 plus min...

#268688
Oct 17, 2011
228

Scrapjen
SPIEGEL doesn't honor their returns or refund you.
4.5

I sent back $149.OO worth of stuff in June and have not received a credit from them either. However it does show on Spiegel.com that they received the return. I have tried calling ...

#252669
Aug 01, 2011
192

Tdavis65
SPIEGEL 's unethical business practices
4.5

I purchased a top and skirt online and was unhappy with the quality when I received it. Although it was pictured together online, implying it was a "set" - the fabrics were differe...

#199228
Sep 20, 2010
174

Uyen
Check your credit card Statement after oder from SPIEGEL clothing
4.5

Be cautious when ordering from Spiegel. Check your credit card statement because they will take more than the amount you agree to pay. Also make sure you receive all the item you o...

#151995
Aug 07, 2009
377
Reviews 1-7 of 7

Related Information

Customer Service
Sufficient customer service is the life force of the business. You can offer sales and gifts to customers to attract them as many as possible, but unless you can make some of them to come back, your business won't bring you profit for long. And that is the direct job of good customer service. As well as serve them and leave them happy and satisfied enough to send positive feedback and customer reviews about your business among the others, who probably afterwards try your product or service for themselves and in their turn become repeat customers. In any case, customers will judge a company by what it does, not what it says.

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